Privacy Policy
Last Updated: March 4, 2026
1. Introduction
Century Collision Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and vehicle information provided when you request a quote, schedule a service, or contact us.
- Communication Data: Records of communications with us, including SMS/text messages, emails, and phone calls.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and referring URLs.
3. How We Use Your Information
We use your information to:
- Provide and manage auto repair services
- Respond to your inquiries and quote requests
- Send appointment reminders and service updates via SMS/text message
- Send promotional offers and marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. SMS/Text Messaging Policy
By providing your phone number and opting in, you consent to receive SMS/text messages from Century Collision Center regarding:
- Appointment confirmations and reminders
- Service status updates
- Promotional offers and discounts
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at 657-571-2455 or p.centurycollisioncenter@gmail.com.
We will not sell, rent, or share your phone number or opt-in information with third parties for their marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.
5. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to improve your experience and analyze site usage. These may include:
- Essential Cookies: Required for basic website functionality such as page navigation and form submissions.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
- Marketing/Tracking Pixels: Used to measure the effectiveness of our advertising campaigns and deliver relevant content.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to the use of cookies as described in this policy.
6. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our business (e.g., CRM platforms, scheduling software).
- Legal Requirements: When required by law or to protect our rights.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Data Security
We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
9. Contact Us
If you have questions about this Privacy Policy, please contact us: